Privacy policy

Here are some terms about bondbond application.

  • Tree Roots Entertainment Group Co., Ltd. (hereinafter referred to as "bondbond", the "Company" or “we”) respect and recognize the importance of the right of privacy and the protection of your personal data. To be ensured that your personal data would be protected under the Personal Data Protection Act B.E.2562, the Company has created this Privacy Policy (the “Policy”) to inform you of the details and purpose for which your personal data is collected, used and disclosed (collectively referred to as the “Processing”) whether processing personal data through the Company's website, application or other online platforms (“Our Services”). 

    Outline of the Privacy Policy 

    This Privacy Policy consists of the following topics: 

    • Types of personal data that the Company collects, uses, and discloses

    • The sources of personal data 

    • The purposes of processing personal data 

    • Disclosure of personal data 

    • Transmitting or transferring personal data overseas 

    • Data retention 

    • Security measures 

    • Rights and methods for exercising the rights as the data subject 

    • Amendment of the Privacy Policy 

    • Right to investigate and file complaints 

    • The method to contact the Company 

  • The Company may need to collect, use, and disclose your personal data as outlined below:

    • Information used for identification, such as first name and last name (in the case that you fill out information in the “Contact Us” section or in any other similar channels, whether online or offline), pictures, photos, videos 

    • Contact information such as address, e-mail, telephone number or any other communication channels 

    • User account information, such as username, e-mail, and other information that you provide through the user account, such as telephone number, date of birth, gender, country, region 

    • Financial transaction information such as first and last name of the credit card holder, credit card number, card expiration date (in case the user chooses to save for the next transaction), payment history through our service system, tax invoice information 

    • Information from the use of our platform services, including participation in various activities of the Company, such as information on answering questionnaires, interviews, attitudes, preferences, pictures, photos, videos. 

    • Technical information such as password, IP Address, cookie setting information (Cookies), connection information and information about your use of our services. 

    • Other information such as age, gender, country, region 

  • The Company may collect your personal data from many sources as follows:

    • The Company may collect personal data directly from you. When you register for a user account or participate in a survey, contest, or fill in information to receive an offer, various special privileges or when you press follow to receive promotional information, including any actions you take while using the company's services. 

    • The Company may collect your personal data from other sources, including publicly available sources, business partners of the Company or any other persons related to the data subject, such as another service provider which provides services to the data subject. 

  • In general, the Company will process your personal data for the following purposes:

    • To procure/deliver goods or provide services to you and assist you in accessing our services 

    • To improve our communication standards and services provided by the Company 

    • To verify and confirm the user's identity 

    • To investigate illegal activities on the service platform 

    • To contact you if you have entered a competition, contest or survey with the company 

    • To fulfill your requests or your complaints 

    • To carry out duties required by law, such as to comply with the Company's financial statement reporting requirements determined by the auditor and/or government agencies and to cooperate with law enforcement officials, government agencies, regulatory agencies and/or court orders related to judicial proceedings or investigation into a case 

    • To provide special privileges, discounts and offers, including updating information about the Company's products and services. 

    • To analyze marketing data for the benefit of developing better products and services 

    • To analyze the Company's various activities, such as interactions with users, providing both before and after sales services, number of service user appointments or telephone contact with users for the benefit of improving service. 

    • For payment or benefits in financial transactions 

    • For any other purposes as the Company informs you from time to time. 

    The Company may process your personal data for purposes other than those specified above when the Company has received your consent or in the case where the processing of personal data is for the following purposes: 

    (a) To perform the Company's legal obligations. 

    (b) To prevent or mitigate danger to an individual's life, body, or health. 

    (c) To carry out missions in the public interest or is in compliance with orders of officials having legal authority. 

    (d) For the legitimate interests of the company or any other person. The Company will consider the necessity of using personal data and the expectations of the data subject together reasonably.  

    However, the Company may utilize anonymized personal data, where individual identification is removed (anonymization), for purposes that do not necessitate your consent.

  • The Company discloses your personal data under the basis of personal data processing or a legal exception in accordance with the Personal Data Protection Act B.E. 2562, including for the necessity to the performance of the contract, compliance with laws, notifications, regulations, and orders from government agencies, government agencies or various regulatory agencies involved, for the legitimate interests of the Company, for public interests and important benefits to life and body. In this regard, the Company may disclose, send or transfer your personal data to relevant organizations or third parties as follows:

    • Product suppliers or the Company's service providers, such as IT system providers, cloud service providers 

    • Business partners collaborating with the Company to jointly offer products or services. 

    • Individuals likely to enter into a merger or purchase all or part of the Company. 

    • Government agencies, regulatory agencies or other relevant third-party organizations or persons such as banks, external auditors to achieve the purposes of processing personal data as set out in this Privacy Policy or in cases where there is other necessity for the Company to comply with laws, orders or regulations of government agencies, regulatory agency or other related organizations. 

    Remark: In the event that the Company discloses, forwards, or transfers your personal data to third-parties, the Company will enter into agreements with third parties to determine the obligations of each party to protect personal data, measures to maintain the security of personal data, ability to access, disclose, and use personal data, data retention, response to the exercise of various rights of the data subject and liability and indemnification when there is damage, loss, or destruction of personal data. 

  • The Company may transmit or transfer your personal data overseas under specific circumstances: with your explicit consent, or in cases where such action is necessary for compliance with the law, the performance of a contract to which you are a party, or an action based on a contract between the Company and another individual or legal entity for your benefit. In this regard, the Company will comply with personal data protection laws and take necessary actions to ensure that your personal data that is sent or transferred abroad will be adequately protected.

  • The Company will collect your personal data as necessary to carry out the purposes stated at the time of collecting personal data or as required by the Personal Data Protection Act B.E. 2019 or other laws. When your personal data is not necessary for carrying out according to the stated purposes, the Company will proceed with deletion, destroy your personal data from the system and from company records and/or follow a process that makes that data no longer personally identifiable.

  • The Company places significant emphasis on the security of your personal data. The Company provides appropriate technical and management security measures to ensure that your personal data will not be accessed, altered, changed, deleted or destroyed by anyone without rights. We conduct regular reviews of these measures, ensuring their effectiveness, and adapt them as necessary or in response to technological changes, all with the aim of maintaining the robust security of personal data.

  • Under the Personal Data Protection Act B.E. 2562, you, as the data subject, have the right to take any action regarding your personal data as follows:

    • Right to request a copy of your personal data: You have the right to request a copy of your personal data, such as the methods which the Company collects or processes personal data, the reasons why the Company processes your personal data. Generally, you will receive your personal data in an electronic form.

    • Right to request access to personal data and request for the disclosure of the source: You have the

    • right to request access to personal data that the Company collects, uses, and discloses, and has the

    • right to request the Company to inform you of the source of your personal data.

    • Right to request correction of personal data: You have the right to request correction of personal data that is incorrect, incomplete, or causes misunderstandings about you. or not current.

    • Right to request erasure of personal data: You have the right to request erasure of personal data, destruction of personal data, or de-identification of personal data.

    • Right to request suspension of the use of personal data: You have the right to request the Company to suspend the processing of your personal data in certain circumstances.

    • Right to automatic portability of personal data: You have the right to request the Company to transfer personal data in an automated format to another data controller, unless such transfer is technically unfeasible.

    • Right to object to processing of personal data: You have the right to object to processing of your personal data in certain circumstances.

    • Right to withdraw consent: You may withdraw consent previously given to the Company at any time unless there is a restriction on rights under other laws.

    Please note that in exercising any of the rights mentioned above may result in you losing some rights to receive benefits or convenience. In such a case, the Company will inform you of the rights and benefits that you may lose from exercising such rights.

  • The Company reserves the right to update this Privacy Policy as the Company deems appropriate, including in the case of compliance with the law, government policies, rules, regulations, and other obligations. When the Privacy Policy is updated, the Company will announce it on the Company's website and application, and the Company may notify you through notifications in the application. Changes to the Privacy Policy will be effective on the date the new Privacy Policy is announced.

  • In the event that the you find that the Company is incorrectly processing your personal data or there has been a personal data breach, you have the right to complain to the Expert Committee which is responsible for considering the complaint under the Personal Data Protection Act B.E.2562 or claim civil and criminal lawsuits as well as seeking to investigate actions that violate personal data under the rights that you have under the law.

  • The Company is the data controller under the Personal Data Protection Act B.E. 2562, if you wish to file a complaint or have any questions about the collection, use, and disclosure of your personal data under this Privacy Policy or want to exercise your rights, you can contact the Company at the following address:

    • Tree Roots Entertainment Group Co., Ltd. Address: 695 Soi Sukhumvit 50, Sukhumvit Road, Phra Khanong Subdistrict, Khlong Toei District, Bangkok 10260 E-mail: bondbondlive-admin@treg.co.th

    • Data Protection Officer (DPO) E-mail: wasin@tandbmediaglobal.com

      This Privacy Policy is announced on December 20th, 2023